Return Policy

We hope that you are pleased with your purchase from Auto1Direct. However, we understand that there are occasions when you need to return goods to us.

If your goods are faulty on arrival, you have 7 days to inform us of the fault (please note that for business customers, this is 3 days). When the goods are returned to us and the fault has been verified we’ll issue a full refund to you via your original payment method or send a replacement as required

If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt its best to sign the delivery note accordingly. Once the damaged goods are received back into our warehouse we will issue a full refund to you via your original payment method or send a replacement as required.

Goods Faulty in Warranty Period If your goods develop a fault within the warranty period then please contact us to arrange a replacement. In the unlikely event your item develops a fault during the warranty period Auto1Direct will replace any failed part. We ask that you send the faulty item back to us with a copy of your invoice and a returns reference number which can be obtained by contacting us on 0210662250 or through the contact form on this website.

Once the faulty parts are received we will send your replacement parts. Any product warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by Auto1Direct, or any alteration or repair carried out without the our approval.

If you have simply changed your mind about your order and you wish to return your goods then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 5 days from receipt. The goods must not be opened nor used and must be as new when returned to us. Once you’ve informed us of your decision to return goods under DSD you have 14 days to do so at your own expense. Once goods are received at Auto1Direct we’ll issue a refund for the cost of the goods to your original payment method (please note that a 25% re-stocking fee may apply) . Please note this policy does have some limitations and does not apply to business customers.

Despite our efforts, there can sometimes be unforeseen delivery delays. Please remember this is usually down to the Courier Company, NOT US.

Please wait seven working days after the item shipped date (the date you received the Item Shipped e-mail confirmation).

During that time, we recommend that you check the post box if there is any card left by the courier company or ask someone else at home, as they might have received it.

You should also check that the delivery address you gave us is correct. Check the delivery address on the Item shipped email.

If your order has not arrived seven days after the item shipped date, and no card left by the courier company then please contact us and we will do our best to locate it.

Please note you must contact us within 21 days of the item shipped date otherwise we will be unable to help.

Now you know our returns policy you can request a return using our contact form by clicking the contact link above. Please remember to include your name, order reference and date of purchase.

You may send returns back to us via whichever method you choose, however we do recommend using a trackable service and obtaining proof of postage. When sending returns back to us please make sure they are well packaged in secure jiffy bags or boxes and not letter envelopes as we cannot be responsible for lost or damaged returns.